What is Voice Bot?
A Voice Bot is the AI powered service created to effectively communicate with users: answering their questions or offering proposals. The Voice Bot operates based on a predefined algorithm to achieve the goal required by the client’s business task. In most cases, Voice Bot makes outbound calls to potential clients and initiates conversations by making offers and responding to users.
What Are the Benefits of Voice Bots?
- Improved Customer Communications: The VoiceBot can deliver more information in a message while also using emotions compared to text-based delivery methods. It can increase message delivery rates as users respond better to phone calls than SMS messages or email. Additionally, voice bots are not blocked by telecom operators for message content.
- Interactivity: The Voice bot can perceive and understand user responses and react to them in a specific way
- Reduced Communication Costs: Voice bot can handle a large volume of customer interactions simultaneously, reducing the need for human agents and lowering communication costs.
- Scalability: The VoiceBot can call practicaly any volume of customer base in a short time. To do this, you just need to increase the number of lines for this purpose. This can be done much faster than hiring new employees.
- Efficiency: Voice bots can automate repetitive tasks, such as appointment remaining, informing customers about events, sending SMS messages based on the subscriber’s reaction.
- Data Collection and Analysis: The Voicebot can segment the audience according to user reactions and provide an analytical report. Also Voicebot can gather customer data during interactions, providing valuable insights for business.
How can the Voice Bot help your business?
First and foremost, the Voice Bot can increase outbound communication volume while reducing costs. In simple terms, it can quickly call a large number of potential clients in a short period. Additionally, our service can change your communication approach if you have previously relied solely on SMS and email without using voice messages with feedback.
What business niches would be interested in Voice Bot?
The Voice Bot will be interesting to businesses that need to maintain constant communication with customers, especially with a large customer base, and automate this process.
We have clients from e-learning, igaming, e-commerce, fintech, and other industries, all of whom share a common need for a large volume of outbound calls to their customers. This cannot be handled by a traditional call center with live agents, or it would be prohibitively expensive.
How can Voice Bot reduce communication costs with customers?
The cost of one minute of VoiceBot’s operation is significantly lower in most countries compared to the cost of a live agent.
Since payment is only charged for completed conversations, you will not pay for users who did not answer the call, and those who were not interested in the offer usually hang up within the first 7 seconds of the conversation. SMS messages are sent only to those customers who choose to receive them.
This way, you reduce the overall communication costs compared to operating call centers and in most cases compared to Bulk SMS campaigns.
How Voice Bot works?
The Voice Bot can call a huge contacts database in a very short time, make an offer, and determine if the consumer is interested. Then, if necessary, it can send additional information via SMS, call back later if the subscriber is unavailable to talk now, answer user questions (if they were included in the script), record the conversation, and mark the call results in the report.
What AI technologies does the Voice Bot use?
The Voice Bot uses Natural Language Understanding (NLU) technology to understand user responses and Text-to-Speech (TTS) technology to generate speech for responses, if the responses were not recorded by a live person previously.
Can Voice Bot communicate like a human?
The Voice Bot’s voice can be pre-recorded by a real person (not generated using tts technology), and then it will sound like a live operator. However, it’s important to understand that Voice Bots are not a replacement for operators but rather assistants that can handle routine tasks such as calling a large customer base and determining their interest in the business offer.
How to create Voice Bot?
To create a Voice Bot, you need to contact our specialists and let them know what business task you want to accomplish with our service and which countries you need to call. A script will be created for your case, which you can test for free on a small volume of contacts before launching it for commercial use.
How many calls can Voice Bot make?
The Voice Bot can make any number of calls at a time, it only depends on the available free lines. During campaign planning, you specify the desired volume, and we allocate the necessary resources for it.
In which countries does Voice Bot operate?
The Voice Bot can operate in almost all countries with telephony services. However, its performance speed may vary from country to country, so we test Voice Bot’s performance in each country before providing the service to the client.
